I am already subscribed, but want to switch to a different coffee you offer. How can I do that?
On the main page of your subscription customer portal (also the View Your Next Order page), click on the product you’d like to make changes to. The next page will give you the option to update the quantity of the selected product you receive, the frequency of your orders, and swap the product to receive something else in your future orders instead.
Please keep in mind that making changes to your subscription will not change any recent orders that have already been processed.
How long will I be subscribed?
The Awesome Coffee Club subscription will continue until you choose to cancel it. You’ll receive a billing reminder a few days before you are charged, and an order confirmation when your order is successfully processed.
Is my subscription tax-deductible?
Nope, we’re not a charity, we sell coffee! We just donate all our profits to charity. If you’re interested in making a tax-deductible donation (or a monthly recurring donation) to Partners in Health you can do that at https://pih.org/hankandjohn.
When will my orders be shipped? When will I receive my coffee?
Your first order will ship within 5-7 business days after you sign up for your subscription. All following orders will be processed and then ship from our warehouse within 3-5 business days after the charge is processed. Orders typically take 1-2 weeks to arrive once they’re shipped.
Why was my subscription canceled?
If a payment fails, our system will attempt to charge your card on file a few times up to one week after the initial attempt until a successful payment is processed. If the final payment attempt fails, the subscription will be cancelled and you'll receive an email letting you know your subscription was cancelled. To reactivate your subscription, update your billing information and our system will process a new order for you.
If an order was undeliverable and returned to our warehouse, we'll reach out to the email address on file to confirm your address. If we don't hear back from you, then we will cancel your subscription to prevent you from being charged for future orders that cannot be delivered.
If you have any trouble, or the new order is still not processing, reach out to email@example.com and we can help!