At the log-in page, click the link titled Manage Subscriptions then enter the same email address used at checkout to receive a one-time code for passwordless log-in to access your subscription account. 

If you’ve registered a store account, you can access your customer portal through your store account login. If you have not registered an account, you can create an account using the same email address used at checkout. Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a customer portal magic link. This magic link is typically sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

If you have a subscription but see the message "Incorrect email or password" it's possible you've entered the wrong password OR you haven't yet set up a password for your customer portal.

If you don't remember setting up your customer portal account (this is a separate process than placing your initial order), please follow the "Create Account" link and use the same email address you used at checkout. You'll receive an email to verify your email address and then you'll be able to log in to your customer portal and begin managing your subscription.

If you follow the steps above and already have a customer portal activated for your email address, you'll see a link to reset your password.

Orders that have already been processed cannot be updated by making changes to your subscription account. If you need a recently processed order changed or canceled, please let us know right away.

As long as the order has not yet shipped, we can cancel an order for a full refund. Contact us with the order number (or reply to your order confirmation email) as soon as you decide to cancel your order! 

If the order has already shipped, we won’t be able to cancel it. However,  we can offer a refund of the item(s) minus the shipping fee upon return of the merchandise.

On the main page of your subscription customer portal (also the View Your Next Order page), click on the product you’d like to make changes to. The next page will give you the option to update the quantity of the selected product you receive, the frequency of your orders, and swap the product to receive something else in your future orders instead. If you have a “bundle and save” product, you’ll also see an option to change which products come with your bundle.

Please keep in mind that making changes to your subscription will not change any recent orders that have already been processed.

On the main page of your subscription customer portal (also the View Your Next Order page), click on the product you’d like to make changes to. The next page will give you the option to update the quantity of the selected product you receive, the frequency of your orders, and swap the product to receive something else in your future orders instead. If you have a “bundle and save” product, you’ll also see an option to change which products come with your bundle.

Please keep in mind that making changes to your subscription will not change any recent orders that have already been processed.

On the “View Your Next Order” page (the first page you see when you log in), you can opt to send now, reschedule or skip your upcoming order. Skip will skip the upcoming order and you’ll continue with the following charge. For example: if your subscription charges monthly on the 1st of every month and you skip May 1st, your next order will process on June 1st.

On the main page of your subscription customer portal (also the View Your Next Order page), click on the product you’d like to make changes to. The next page will give you the option to update the quantity of the selected product you receive, the frequency of your orders, and swap the product to receive something else in your future orders instead. If you have a “bundle and save” product, you’ll also see an option to change which products come with your bundle.

Please keep in mind that making changes to your subscription will not change any recent orders that have already been processed.

On the main page of your subscription customer portal (also the View Your Next Order page), click the “Address & payment details” tab on the right-side menu. Click “Manage payment methods”. From here, you can click the “Edit” button to send yourself a secure link to update your billing details.

On the main page of your subscription customer portal (also the View Your Next Order page), click on the product or subscription you’d like to cancel. At the very bottom of the next page is a link to cancel your subscription.

Please keep in mind that canceling your subscription will not cancel any recent orders that have already been processed.