Placing an Order
Can I subscribe if I live outside of the US and Canada?
Unfortunately we cannot currently ship Awesome Coffee outside the United States and Canada. Two of the good things about Awesome Coffee are 1. that it's fresh, which decreases as you ship it further, and 2. that it raises money for charity, which also decreases as you ship it further. So for now at least we are unable to ship internationally, but we will let you know if this changes!
Do you ship to my country/school/small town/etc?
We can ship to addresses in the United States and Canada. For U.S. addresses, we can send orders to you if you can receive mail from the USPS in any of the 50 U.S. states, Washington D.C., Puerto Rico, Guam, and APO addresses.
Orders are shipped via UPS and handed off to the postal service for final delivery. If there are multiple versions of your address, we recommend using the version you normally use for mail the post office delivers to you.
Unfortunately, due to restrictions and regulations for the import of consumable products, we’re not able to ship coffee to other countries or U.S. territories not listed above at this time.
How will the 5 pound coffee bags ship?
The 5 pound coffee bags will ship just like our 12 ounce coffee - they'll be placed in a mailer bag and shipped via UPS Mail Innovations.
Please note that if you order multiple 5 pound bags in the same order, they will ship separately. You'll receive separate shipping confirmation emails as each bag ships.
Which payment methods do you accept? Can I pay with a money order or purchase order?
We accept payments from all major debit cards and credit cards, as well as PayPal, Apple Pay, Google Pay, and Shop Pay. We cannot process payments via Amazon Pay, money orders, purchase orders, orders placed over the phone, or cash transactions.
Are taxes included in the cost of my subscription?
Taxes are not included in the cost of the subscription. If you live in a location that charges sales tax on items like coffee, you’ll see tax charged for your subscription in addition to the subscription price.
How much does shipping cost?
Shipping fees are included with your subscription. There will be no additional shipping fees charged by DFTBA, regardless of where the shipment is going! For non-subscription items, the cost of shipping is calculated based on the weight of the item(s) and the shipping address.
You said shipping was free. Why was I charged for shipping on my order?
Shipping for the coffee subscription is free. If you ordered a mug or a pour-over, you will be charged shipping on your first order containing those items.
When will I be charged?
You will be charged right away for your first shipment. For a monthly subscription, you will be billed on the same day you signed up each month. For a two week subscription, you will be billed every two weeks. With either option, you'll be sent an upcoming charge reminder email three days before your order is scheduled to process.
Is expedited shipping available?
No. We do not offer expedited shipping for recurring subscriptions.
If an order was undeliverable and returned to our warehouse, we'll reach out to the email address on file to confirm your address. If we don't hear back from you, then we will cancel your subscription to prevent you from being charged for future orders that cannot be delivered.
If you have any trouble, or the new order is still not processing, reach out to firstname.lastname@example.org and we can help!