How to Swap
If your susbcription was created before July 12, 2022 (or your account doesn't match the screenshots):
Instead of swapping your subscription, it will be easiest for you to place a order for the new Calypso Light Roast coffee. Calypso will begin shipping in the 3rd week of December, so you can then cancel your previous medium roast coffee subscription when you're ready (or reach out to us and we can cancel it for you)!
1. Log in to your account
If you've never set up a password for your account, or the page says it does not recognize your email/password combo, click "Create Account" to activate your customer portal and set up a password. If that doesn't work, reach out to our team at email@example.com and we can send you a new account invite!
2. Select the subscription you'd like to update
Once logged in, click "Manage Subscriptions" then "View Details" for the subscription you want to update.
If you have multiple subscriptions, they'll be listed in the order they were made. You can double-check the details once you open it to be sure you have the right one.
3. Select the coffee roast you want to start receiving
You can choose between Calypso (ligh roast) or Octavia (medium roast). Click "+Add" to make your selection.
The Octavia coffee is the same original medium roast coffee we've always had! If you want to switch to the medium roast (or change to Whole Bean or Ground coffee of the medium roast), please select Octavia.
4. Select the coffee texture you prefer
Once you select the roast you want (Step 3), a pop-up will appear to confirm if you'd like Whole Bean or Ground coffee. After you make your selection, click "+ Add".
Now you've added this coffee to your next order!
5. Remove the original coffee from your subscription
Click "Remove" under the coffee you no longer want to receive to remove it from your next order.
If you want to receive both, you can leave it as it is!
You can always adjust the number of bags you receive in your next order by adjusting the quantity with the + and - buttons if you wish!